F.A.Q / Help
Feel free to contact us for any other questions that are not listed below:
Phone: + 39 0924 27875
Contact us via our contact form
Fax: + 39 0924 27875
How frequently is the PROGARR site updated?
In order to give you as many ideas as possible and that you are up to date on all the latest design news, PROGARR is regularly updated. We also send articles every week with new brands, designers, products, current events and everything you would like to know about design. If you wish to see an article again that is no longer on line, whichever it is, we can send it to you by e-mail. Just ask us at the following address: [email protected]
How often will I find new products at PROGARR?
The site is updated with up to 50 new products every week which are also presented on our regular newsletters. It is important for us to develop a real partnership with all the brands that we have on our site. We are also open to new ideas and giving young designers a considerable place.
How can I order a product that isn’t listed on your website?
We are able to supply all products from the brands and designers already listed on our website. If you can't find the product that you're interested in, please do not hesitate to contact us on + 39 0924 27875 or by e-mail at [email protected] and we will do our best to find it for you.
How can I exchange a product?
Please contact us within 14 days of receiving your order to discuss a return or exchange within 14 days of delivery. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Who do I write to if I have a complaint?
Our customer services team is at your disposal. If you have a complaint about a product or service, please don't hesitate to contact us: + 39 0924 27875
How do you determine the price of your products?
We use the retail prices that advised by each of our suppliers.
Are you able to supply discounts?
We are able to supply a discount if a certain quantity is ordered. Please feel free to contact us on + 39 0924 27875 or at [email protected] and we will contact you within 24h.
Do you have sales, if so when?
Just like any other shop we have winter and summer sales. We also have special offers all year round. You are able to benefit from these by subscribing to our weekly newsletter. To subscribe to our newsletter, just enter your email address in the appropriate box of our homepage.